Here we are, nearing the end of the first quarter of 2016 . . . and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits.
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Posted by Fran Martens
Here we are, nearing the end of the first quarter of 2016 . . . and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits.
Read MoreTopics: customer relations rules, Customer deposits, interest on customer deposits
Posted by Fran Martens
It’s a new year, and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits. More than 20 states set/reset the interest rate to be paid on customer deposits on an annual basis. One state – Nevada – adjusts the rate twice each year. The interest that must be paid ranges from 0% in Illinois to 12% in Rhode Island. TMI staff tracks those changes and more.
Topics: customer relations rules, Telecom Rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: roaming rules, FCC, The Regulatory Mix, customer relations rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: FCC, The Regulatory Mix, Pennsylvania, energy competition, customer relations rules, FCC ICC/USF Reform Order
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: The Regulatory Mix, customer relations rules, Washington, telecom deregulation
Posted in The Regulatory Mix dated 9/11/13, we reported that a U.S. District Court in California has approved a Settlement in a class action suit brought against Verizon Communications, Inc. for cramming. Filed in 2009, the lawsuit was brought on behalf of a nationwide class of current and former Verizon landline customers who were billed for allegedly unauthorized third-party charges submitted to Verizon by billing aggregators on behalf of third-party providers. We thought you would like some additional information so more details are outlined below.
Topics: cramming, California, customer relations rules
On August 30th, the Illinois Attorney General filed a lawsuit against a telecommunications company for allegedly switching several consumers' long distance providers without the proper authorization, a practice commonly known as "slamming."
Topics: FCC, regulatory consulting, slamming, customer relations rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: The Regulatory Mix, 911, US House of Representatives, Texas, customer relations rules, regulatory monitoring
Posted by Lorri Wright
In my 13 years of experience as a senior associate consultant with TMI, I have prepared and processed many telecom tariff filings for some of the biggest telecommunications carriers. Even in this deregulated, detariffed telecommunications industry, customer notice is still a hot topic with the FCC and State Commissions. Most State Commissions require telecommunications carriers to notify affected customers of any price increases or additions of new rates via a bill message, bill insert, or by direct mail. Some states require carriers to file a copy of the customer notice with the tariff revision.
Topics: friday feature, tariff, customer relations rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin (our popular subscription service).
Topics: The Regulatory Mix, ETC, tariff, customer relations rules, regulatory monitoring
Posted by Fran Martens
Here we are, nearing the end of the first quarter of 2016 . . . and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits.
Read MoreTopics: customer relations rules, Customer deposits, interest on customer deposits
Posted by Fran Martens
It’s a new year, and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits. More than 20 states set/reset the interest rate to be paid on customer deposits on an annual basis. One state – Nevada – adjusts the rate twice each year. The interest that must be paid ranges from 0% in Illinois to 12% in Rhode Island. TMI staff tracks those changes and more.
Topics: customer relations rules, Telecom Rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: roaming rules, FCC, The Regulatory Mix, customer relations rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: FCC, The Regulatory Mix, Pennsylvania, energy competition, customer relations rules, FCC ICC/USF Reform Order
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: The Regulatory Mix, customer relations rules, Washington, telecom deregulation
Posted in The Regulatory Mix dated 9/11/13, we reported that a U.S. District Court in California has approved a Settlement in a class action suit brought against Verizon Communications, Inc. for cramming. Filed in 2009, the lawsuit was brought on behalf of a nationwide class of current and former Verizon landline customers who were billed for allegedly unauthorized third-party charges submitted to Verizon by billing aggregators on behalf of third-party providers. We thought you would like some additional information so more details are outlined below.
Topics: cramming, California, customer relations rules
On August 30th, the Illinois Attorney General filed a lawsuit against a telecommunications company for allegedly switching several consumers' long distance providers without the proper authorization, a practice commonly known as "slamming."
Topics: FCC, regulatory consulting, slamming, customer relations rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
Topics: The Regulatory Mix, 911, US House of Representatives, Texas, customer relations rules, regulatory monitoring
Posted by Lorri Wright
In my 13 years of experience as a senior associate consultant with TMI, I have prepared and processed many telecom tariff filings for some of the biggest telecommunications carriers. Even in this deregulated, detariffed telecommunications industry, customer notice is still a hot topic with the FCC and State Commissions. Most State Commissions require telecommunications carriers to notify affected customers of any price increases or additions of new rates via a bill message, bill insert, or by direct mail. Some states require carriers to file a copy of the customer notice with the tariff revision.
Topics: friday feature, tariff, customer relations rules
The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin (our popular subscription service).
Topics: The Regulatory Mix, ETC, tariff, customer relations rules, regulatory monitoring
Inteserra is your go-to source for all aspects of market entry, product planning, project management, and state and federal regulatory compliance. Through our unique combination of experienced consultants, who bring decades of relevant real-world expertise, and a variety of tools and publications, we can help your company understand the impact of regulatory changes and provide advice when answers are not clear.
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