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Lorri Wright

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For the Love of Rescue Pets

Posted by Lorri Wright

You know the Humane Society commercial with Sarah McLachlan's lyrics playing in the back ground and those adorable animal faces with their eyes that reach deep into your soul?  Sure you do.  Many of my co-workers, including myself, have adopted rescue pets.  I rescue Collies.  You know, the ones that look like Lassie?  I have had three (3) Collies in the past 30 years, two (2) of them were rescued from local Orlando rescue leagues.  My first two Collies lived to the ripe old age of 14 years old.  We rescued our current Collie when he was three years old and he is now seven.  We are hoping he also reaches a ripe old age.  You can't find a sweeter, more good natured dog. 

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Topics: friday feature, Technologies Management News

Public Utility Company Competition?

Posted by Lorri Wright

I live in a historic district in downtown Orlando, FL.  The Historic Preservation Board is very strict regarding what you can or cannot change in this district.   There are not an abundance of options when it comes to making changes to the homes in this area. I think that is acceptable, since the key word is "historic."   There are also not many options when it comes to choosing what utility company you want.  In fact, there are no choices.  You have one utility company that provides electric, water, and sewer and solid waste services.  They call themselves "the reliable one."   They are the "only one."  There is one cable provider, one telecommunications provider, and one gas company.  What's wrong with this picture?

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Topics: quality of service, friday feature, regulatory consulting

Customer Notification Continues To Be Important For Telecom Companies

Posted by Lorri Wright

In my 13 years of experience as a senior associate consultant with TMI, I have prepared and processed many telecom tariff filings for some of the biggest telecommunications carriers. Even in this deregulated, detariffed telecommunications industry, customer notice is still a hot topic with the FCC and State Commissions. Most State Commissions require telecommunications carriers to notify affected customers of any price increases or additions of new rates via a bill message, bill insert, or by direct mail. Some states require carriers to file a copy of the customer notice with the tariff revision.

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Topics: friday feature, tariff, customer relations rules

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Lorri Wright

Recent Posts

For the Love of Rescue Pets

Posted by Lorri Wright

You know the Humane Society commercial with Sarah McLachlan's lyrics playing in the back ground and those adorable animal faces with their eyes that reach deep into your soul?  Sure you do.  Many of my co-workers, including myself, have adopted rescue pets.  I rescue Collies.  You know, the ones that look like Lassie?  I have had three (3) Collies in the past 30 years, two (2) of them were rescued from local Orlando rescue leagues.  My first two Collies lived to the ripe old age of 14 years old.  We rescued our current Collie when he was three years old and he is now seven.  We are hoping he also reaches a ripe old age.  You can't find a sweeter, more good natured dog. 

Read More
0 Comments | View Comments

Topics: friday feature, Technologies Management News

Public Utility Company Competition?

Posted by Lorri Wright

I live in a historic district in downtown Orlando, FL.  The Historic Preservation Board is very strict regarding what you can or cannot change in this district.   There are not an abundance of options when it comes to making changes to the homes in this area. I think that is acceptable, since the key word is "historic."   There are also not many options when it comes to choosing what utility company you want.  In fact, there are no choices.  You have one utility company that provides electric, water, and sewer and solid waste services.  They call themselves "the reliable one."   They are the "only one."  There is one cable provider, one telecommunications provider, and one gas company.  What's wrong with this picture?

Read More
0 Comments | View Comments

Topics: quality of service, friday feature, regulatory consulting

Customer Notification Continues To Be Important For Telecom Companies

Posted by Lorri Wright

In my 13 years of experience as a senior associate consultant with TMI, I have prepared and processed many telecom tariff filings for some of the biggest telecommunications carriers. Even in this deregulated, detariffed telecommunications industry, customer notice is still a hot topic with the FCC and State Commissions. Most State Commissions require telecommunications carriers to notify affected customers of any price increases or additions of new rates via a bill message, bill insert, or by direct mail. Some states require carriers to file a copy of the customer notice with the tariff revision.

Read More
0 Comments | View Comments

Topics: friday feature, tariff, customer relations rules

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