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Organized by state, Inteserra’s Preferred Carrier Change Requirements feature concise summaries of applicable administrative rules and commission regulations.

Understand the following for each state:

• LOA, third party, and other verification requirements
• Penalties for non-compliance
• Preferred carrier freeze requirements
• Slamming complaint reporting requirements
• Customer and carrier refunds
• Pending proceedings

Also included as a bonus:

Complaint Administration – States have the option of administering both state and federal slamming complaints. Carriers receiving customer inquiries are required to refer the consumer to the appropriate agency – state or FCC. Easily identify which states handle federal slamming complaints and which do not. Learn when and how to respond to state and federal complaints.